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Price of parts with a plumber
Vs. big-box store

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Details on the pricing of parts used

We understand that you may find the price of some parts used during renovations to be different from the prices sometimes found at big box stores like Rona, Home Depot, or other retailers. It’s perfectly legitimate to ask questions about this, and we want to provide you with a transparent explanation.Unlike home improvement centers that operate as large-volume retailers, we are not a wholesaler; we are a specialized service company, offering fast, guaranteed, and professional service.

The price of our parts includes several factors that go far beyond the simple cost of the materials

PROFESSIONAL QUALITY

QUALITÉ PROFESSIONNELLE

Nous utilisons des pièces de grade supérieur, conçues pour un usage professionnel et souvent plus durables que celles vendues au grand public.

RESPONSIBILITY AND WARRANTY

RESPONSABILITÉ ET GARANTIES

Lorsqu’une pièce est fournie par nous, elle est couverte par nos garanties de main-d’œuvre et de matériel. Cela veut dire que si un problème survient, nous assumons entièrement les réparations, ce qui ne serait pas le cas avec une pièce fournie par un tiers.

COMPLETE SERVICE

SERVICE COMPLET

Notre tarif inclut aussi des éléments invisibles mais essentiels : assurances professionnelles, gestion de l’entreprise, véhicules, essence, outillage, formation continue, conformité aux normes, etc.

To put it simply...

A bottle of wine at a restaurant costs more than at the SAQ, just as a full meal at a restaurant costs far more than a week’s worth of groceries for the same ingredients. What you are paying for is not just the product itself, but the entire service, implementation, responsibility, and professionalism behind it.

In addition, we charge for parts based on the manufacturer’s suggested retail price (the recognized reference in our industry), and we often offer a discount on parts at the end of major projects, as a way to reward our customers for their trust.

Finally, it is important to understand that in the plumbing industry, companies do not operate solely on hourly rates, but also on the margin from parts, as is the case in nearly all specialized trades. This is what allows a company like ours to remain viable, respond to emergencies, pay its skilled employees, and continue offering reliable, prompt service.

We hope this explanation helps clarify our pricing approach. Of course, we remain at your disposal for any questions or further information.